Privacy Policy
At The Prime Crafters, your privacy is not an afterthought — it is built into everything we do. This policy explains clearly and honestly how we collect, use, store, and protect the information you share with us when you visit our website or engage our AI automation services.
Our Commitment
to Your Privacy
Your trust makes our work possible. The Prime Crafters is an AI automation agency that works closely with businesses to build intelligent systems — and we understand better than most how sensitive data can be.
We are committed to protecting the privacy of every visitor, enquirer, and client who interacts with us, whether through this website, our contact forms, discovery calls, or active project engagements. This policy covers what information we collect, why we collect it, how it is used, and what rights you have over it.
We do not sell your data. We do not use it for advertising. We handle it with the same care we would want applied to our own.
Information We Collect
Understanding what data we hold starts with knowing how it reaches us. We collect information in three ways: directly from you, automatically through your use of our website, and through active project work with clients.
Information You Provide Directly
When you contact us, complete a form, book a discovery call, or begin an engagement with The Prime Crafters, you may share the following:
- Full name and email address — to identify you and respond to your enquiry
- Phone number — if provided, used only for scheduled calls or follow-ups
- Company name and website URL — to understand your business context before any consultation
- Service interest and project details — to scope your requirements and prepare relevant proposals
- Messages, notes, and uploaded files — any content you choose to share to support your enquiry or project
How We Use
Your Information
Every piece of data The Prime Crafters holds has a specific, legitimate purpose. We never use personal data for advertising, audience profiling, or third-party marketing purposes.
We never use personal data for advertising, audience profiling, or third-party marketing purposes. Information shared with us is strictly used to deliver, improve, and support the services you request from The Prime Crafters.
Respond to Enquiries
We use your name and contact details to reply promptly and accurately to questions submitted through our website or email.
Schedule and Prepare for Consultations
Booking data allows us to confirm discovery calls, set reminders, and review your business context before the session.
Scope and Prepare Proposals
Project information you share helps us understand your requirements and build accurate, relevant proposals for your review.
Deliver AI Automation Services
Client data shared during active engagements is used solely to design, build, test, and deploy the AI systems and workflows you have contracted us for.
Improve Website Performance
Aggregated analytics data is used to identify slow pages, improve navigation, and refine the content on this site.
Support Active and Past Clients
We retain relevant engagement history to provide continuity of service, answer ongoing questions, and support post-delivery needs.
Prevent Abuse and Maintain Security
Technical and behavioural data helps us detect spam submissions, unauthorised access attempts, and other forms of misuse.
Cookies and Analytics
Like most professional websites, theprimecrafters.com uses cookies to function correctly and to gather anonymised usage data that helps us improve the experience for all visitors.
| Cookie Category | Status | What It Does | Examples |
|---|---|---|---|
| Essential Cookies | Always Active | Required for the website to load and function. Covers security, session management, and core page features. | Session tokens, CSRF protection |
| Analytics Cookies | Optional | Records anonymised visit data including pages viewed, session duration, and traffic source. Helps us understand how the site is used. | Google Analytics (_ga, _gid) |
| Tag Management Cookies | Optional | Manages the loading of third-party tracking scripts such as ad pixels and analytics tools through Google Tag Manager. | GTM container cookies (_gtm) |
Manage by Browser
How We Share Your Information
The Prime Crafters does not sell, rent, lease, or trade your personal data — under any circumstances. Your information is shared only in the two specific situations described below.
Trusted Service Providers
To operate our website and deliver AI automation services to clients, we work with a curated set of third-party tools and platforms. These providers are permitted to process your data only to the extent needed to support the specific service they provide to us. They are contractually prohibited from using it for any other purpose.
Relevant categories of service providers include:
- ◆Website hosting and infrastructure — for reliable, secure website delivery
- ◆Analytics and tag management — for aggregated site performance data
- ◆CRM and client management tools — for organising enquiries and client records
- ◆Scheduling and calendar platforms — for managing discovery calls and consultations
- ◆Email and communication tools — for sending replies, proposals, and project updates
- ◆Payment processors — for handling project invoices securely
- ◆Security and monitoring tools — for protecting the website and client systems
- ◆Automation platforms — used within client project delivery stacks
Legal or Security Requirements
In rare circumstances, we may be required or permitted by law to disclose personal information, including to:
- ◆Comply with a legal obligation, court order, or lawful government request
- ◆Investigate or prevent fraud, data breaches, or illegal activity
- ◆Protect the rights, safety, or property of The Prime Crafters, our clients, or the general public
- ◆Enforce our Terms and Conditions or other agreements
Any such disclosure will be limited to what is strictly necessary and handled through appropriate legal channels.
Data Security
Protecting the information you share with us is a responsibility we take seriously. The Prime Crafters applies layered security practices across our systems, tools, and processes.
Our security approach includes:
Important: No digital system — however well protected — can be guaranteed 100% secure
While we apply every reasonable safeguard, we cannot warrant absolute security against all possible threats.
If you have any concerns about the security of your data, please contact us immediately. We treat all security concerns as a priority.
Industry-Standard Encryption
Data transmitted to and from our website is encrypted via HTTPS/TLS, protecting your information in transit against interception or tampering.
Restricted Access Controls
Personal and client data is accessible only to team members and service providers who genuinely need it for their role.
Secure Platform Selection
We prefer tools and platforms that maintain strong security certifications, regular audits, and transparent data practices.
Post-Project Credential Management
Access credentials and sensitive data shared during client projects are managed securely and removed when no longer required.
Data Retention
We do not hold on to data longer than necessary. Retention periods are determined by the original purpose for which data was collected and any applicable legal or contractual obligations.
When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you. You may also request deletion of your data at any time — see Your Privacy Rights below.
Your Privacy Rights
Depending on your location and the privacy laws that apply to you — including GDPR (EU/UK), CCPA (California), or PDPA (Thailand and others) — you may have the following rights over the personal data we hold.
These rights may include access, correction, deletion, restriction of processing, data portability, objection to processing, and withdrawal of consent where applicable.
Access, Update, or Delete Your Information
To submit a privacy request, contact us directly. We aim to respond to all valid privacy requests within 30 days. In some cases, we may need to verify your identity before fulfilling a request in order to protect your data from unauthorised access.
Submit a Privacy RequestRight of Access
Request a copy of all personal data we hold about you, along with information about how it is processed.
Right to Rectification
Ask us to correct any inaccurate or incomplete information we hold about you.
Right to Erasure
Request deletion of your personal data where we no longer have a legal basis to retain it.
Right to Restrict Processing
Ask us to pause the processing of your data in certain circumstances.
Right to Data Portability
Request your data in a structured, machine-readable format where technically feasible.
Right to Object
Object to our processing of your data for direct marketing or legitimate interest purposes.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Third-Party Links and Tools
Our website may include links to external websites, third-party platforms, booking pages, or embedded tools for your convenience. Once you navigate away from theprimecrafters.com or interact with an embedded third-party service, The PrimeCrafters has no control over how your data is handled.
Third-party services that may be present on or linked from this site include:
- Discovery call scheduling — tools such as Calendly, Cal.com, or Google Calendar may be used to book consultations. Their own privacy policies apply.
- Payment processing — project invoices are handled through secure third-party processors such as Stripe or PayPal. We do not store card details.
- Embedded widgets — pages may include third-party chat tools, interactive demos, or AI tools. Each is governed by the provider's own terms.
- External resource links — we may reference useful articles, tools, or platforms. Visiting those sites is subject to their own privacy policies.
Last updated: June 2, 2026
A link or integration does not indicate endorsement of a third party's privacy or data practices. We encourage you to review the privacy policy of any service you interact with. Get in touch if you have any questions.
Policy Updates and Privacy Contact
We review and update this Privacy Policy periodically to reflect changes in our services, technology, tools, or legal obligations. We encourage you to review this page periodically. If you bookmarked an older version, the current policy is always at theprimecrafters.com/privacy-policy.
Keeping This Policy Current
When updates are made:
- The revised policy is published on this page immediately
- The "Last Updated" date at the top of the page is changed to reflect the update
- Where changes are material, active clients may be notified directly
- Continued use of our website after any update constitutes acceptance of the revised terms
Contact Us About Privacy
For any questions, concerns, or requests related to this Privacy Policy or the way we handle your data, please reach out directly. We take all privacy enquiries seriously and respond promptly.
Email: aman@theprimecrafters.com
Contact Page: theprimecrafters.com/contact
Last Updated: June 2, 2026
The Prime Crafters — AI Automation Agency | Privacy Policy © 2026 The Prime Crafters. All rights reserved. For any questions or concerns, please do not hesitate to get in touch.